Frequently asked questions.

  • Our farms post their weekly availability on Rooted Farmers for you to shop from. Once the orders are in, the farms harvest, aggregate their flowers, pack orders and then deliver/get ready for pick up so you can shop across all of the farms and get your order delivered or pick up from 1 location. 

  • Rooted Farmers is an online platform built by farmers that we use to handle orders. We post our weekly availability for you to shop and place your orders online. There is no cost for you to become a member!

  • Fill out our Advanced Request form to submit a pre-order with us. The request will not guarantee the fulfillment and is not an order - we will process and confirm your orders through our ordering platform, Rooted Farmers. 

    We kindly ask that you submit your advanced requests at least 2 weeks before your fulfillment date. We will confirm the week before your fulfillment date.

  • Our store opens on Wednesdays at 3pm. Place orders by midnight on Friday for Monday delivery and midnight on Sunday for Wednesday delivery or Thursday pick up. 

  • We deliver throughout the Bay Area on Mondays and Wednesdays. Delivery fee is dependent on location but generally ranges from $30-60 and our order minimum for delivery is $100.

    Deliveries are generally between 11am-3pm Mondays and Wednesdays. If you do not see the fulfillment options you’re looking for, please get in touch with us at gcflowercollective@gmail.com.

    We are open to figuring out rendez-vous or alternative pick up locations. We want to work with you as best as we can to get you the blooms you want!

  • Pick up is available at our member’s farms between 9am-12pm on Thursdays. Our farms are located in Crockett, Petaluma, Santa Cruz, Dixon and Woodland.

    Send us a message on your Rooted invoice to specify pick up location.

  • To add product to orders when the shop is open, simply submit another order through the store. Payments are not processed until the order is received so we will merge on our end and make sure you are only charged for delivery once.

    It is not possible to edit an existing order on Rooted but you can send us a message through Rooted or to our email if there's anything you need to change.

    Please let us know ASAP if you need to change something on your order.

  • Payments are processed when orders are fulfilled after delivery or pick up. You will need to submit payment information on Rooted when you place your order but you won’t be charged until after you receive the flowers.

    Pro Tip: When you add GCFC as a trusted seller, you will only need to enter your payment information one time, instead of adding it every time we invoice you. Here is a tutorial on how to do it: Trusted Seller Tutorial

  • Need Cosmos cut as tall as possible? or Ranunculus harvested fully open? We appreciate any notes or requests you want to add on your orders and will do our best to accommodate them. Reach out to us on the Rooted platform by sending a message on your invoice or email us at gcflowercollective@gmail.com for anything order related.

  • If you have a quality issue with your order, email us a photo and description of the issue within 24 hours of receiving your order and we will work with you to resolve it accordingly. 

  • We want to hear from you!

    Please email us at gcflowercollective@gmail.com.